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The Documents module (formerly referred to as Word Processing) covers the main concepts and skills needed for common word processing tasks, such as creating, formatting, and finishing letters and other everyday documents.

With so many job roles now using essential ICT skills, workers need to demonstrate their ability to use word processing applications to produce workplace documents effectively. This module covers the knowledge and skills needed to create clearly presented, well-structured documents.

This module is suitable for a wide range of candidates who want to be able to work with documents effectively using a range of word processing applications.

Learning Outcomes

Successful candidates will be able to use word processing applications to create, edit, and output everyday documents. After passing this module, candidates will feel confident enhancing their documents with text formatting and by inserting common features such as tables or images. They will be able to:

– understand the key concepts of word processing;
– identify the different file formats and how to save them;
– recognise good practice applying formatting options;
– understand the different elements, objects, and data that can be added to a document;
– know how to finalise a document and prepare it for printing; and
– prepare and create documents using mail merge.


The syllabus for the Documents module (formerly referred to as Word Processing Syllabus 6.0), which sets out the specific skills and knowledge that you will learn and against which you will be certified, can be downloaded here.

Sample Tests

Do you want to better understand the Documents module and how we test skills and knowledge? 

Try out the Documents sample tests here to get a feel for the coverage of the module, or practice before your certification test.